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Refund policy

Refund policy

Return & Refund Policy

Effective Date: May 10, 2026

Thank you for shopping with Fashionik. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product is significantly different from its description.

To be eligible for a return:

  • The request must be made within 7 days of receiving the order.

  • The product must be unused, unworn, and in its original condition.

  • Original packaging, tags, and accessories (if applicable) must be included.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Items marked as final sale or non-returnable.

  • Used, washed, or damaged products caused by customer use.

  • Products returned without original packaging or tags.

3. Return Process

To request a return:

  1. Contact our customer support team.

  2. Provide your order number and details of the issue.

  3. Include photos of the product if it is damaged, defective, or incorrect.

  4. Our team will review your request and provide return instructions if approved.

4. Refunds

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued through the original payment method where possible.

  • For Cash on Delivery (COD) orders, refunds may be issued through bank transfer, mobile wallet, or another agreed method.

5. Exchange Policy

If you receive a defective, damaged, or incorrect product, we may offer an exchange instead of a refund, subject to product availability.

6. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged item, or defective product), Fashionik will bear the return shipping cost.

  • If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

7. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled and must follow the return process where applicable.

8. Refused Deliveries

If a customer refuses delivery without a valid reason, Fashionik reserves the right to refuse future orders or recover any shipping costs incurred.

9. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Fashionik
Website: Fashionik.store
Email: fashionic18@gmail.com
Phone: 03051100078
Address: Sitara Plaza, Laal Mill Chowk, Faisalabad, Punjab, Pakistan